Sunday, November 19, 2017

A Happy Customer

She dropped into Wild West Wheels with a very fancy, upscale baby carriage.

"Can you fix this?" she asked Bob.

"I don't care what it costs, just fix it. I have a new job and won't be able to pick it up for a couple of weeks."

"No problem", Bob replied. " I can see that I will have to order parts and that takes a while."

The parts and tubes arrived from Denver from the shop where the woman had purchased the stroller. They were costly but the women had said she was willing to pay Bob. It certainly was less expensive than buying a new baby carriage of this quality.

Bob fixed the carriage and called the women to let her know that her carriage was ready for pick up.

The phone had been disconnected. Time passed and the woman did not show up. The carriage remained in Bob's shop.

Then one day the customer finally arrived to get her baby carriage.

Yesterday Bob stopped at the stop light when the woman walked by pushing the baby carriage. She gave Bob a thumbs up and said, "Everything is working fine."

Another satisfied customer who did not have to drive a distance to have the carriage fixed or did not have to pay a steep price for a new replacement. Bob is delighted to have recycled and saved something from being thrown away to pollute the environment.

This has become such a throw-away society, Re-using and recycling is the number one reason Bob opened his Fix-it-Shop in Hot Springs. It is an added bonus to receive appreciation from a pleased customer.


Thursday, November 9, 2017

The First Time

We were driving to Rapid City for a medical appointment. We had gassed up the car in Hot Springs, driven five miles and the car stalled on the highway at the busy intersection of 79 and 385. Somehow Bob managed to get the car to the shoulder on the side closest to the truck stop.

We were fortunate that we were close to the truck stop and could use their phone to call the emergency road service. Neither of us have a cell phone and have preferred it to the constant contact with the noise of the world, but today I would have been grateful to have had one. At this time I was thankful to have a dead car next to the truck stop with the obliging people who worked there. After our first call to the road service and four return calls from them the tow truck arrived.

During the first phone exhange the road-side service said they would send a truck from Hot Springs. On a return call we were told that the tow truck was coming from 40 minutes away. Why? It was a mystery but we settled down for the long wait.

Another phone call and one of the friendly clerks told us that they said that the tow truck had broken down! Soon after they called back once again and once again the clerk came over, sat down with us and said that a truck was coming from nearby Hot Springs. Finally they had contacted a local service! They arrived 15 minutes later and we arrived home within the hour. During our lengthy wait the manager of the truck stop visited with us and offered a sympathetic ear to our dilemma.

Needless to say I missed the medical appointment. This was a first for me, as well as the use of the roadside emergency service. I guess there is a first time for everything during a lifetime and it came after many years so I shouldn't compain,

I guess that next time we not be so lucky to break down next to a friendly truck stop and I am now considering getting a cell phone to use on the road for emergencies that could occur. This will be another first for me.

Sigh! There comes a time to adapt to the changing world.

Oh, yes, the highway patrol stopped to assist but drove on when he learned we were waiting for a tow. I doubt that he would have remained for four hours and four return calls. But then we never had to find out.

One thing I do know is that there are advantages to living out here where many are ready to help in time of need. There are no strangers when one is in trouble, at least not here in the Black Hills of South Dakota.
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